Kaseya Remote Control

Kaseya Remote Control is the primary remote control capability used throughout the Virtual System Administrator (VSA). Kaseya Remote Control connects in seconds to remote machines that already have Kaseya Remote Control installed. Kaseya Remote Control maintains a reliable, secure and encrypted connection.

Kaseya Remote Control is installed as a viewer/server pair of applications: the viewer on the administrator's local machine and the server on the remote agent machine. The Kaseya Remote Control server is installed as a component of the agent when a new agent is installed, or when the agent is updated using Agent > Update Agent.

Click any agent icon that supports Kaseya Remote Control to automatically start or re-start it. If the Kaseya Remote Control application is not already installed on your local administrator machine, a dialog prompts you to download and install it. There is no independent launching of the Kaseya Remote Control application outside of the VSA.

• Supports remote control with or without a machine user being logged in.
• Connects to the console session. If a user is logged on, the administrator shares the console session with the user.
• Allows the administrator to select any additional monitors that may be running on the remote system.
• Multiple view sessions can connect to the same agent machine, viewing the same monitor or different monitors.
• Copies and pastes (CTRL+C and CTRL+V) plain text between local and remote systems.
• Supports the use of numerous native Windows and Apple shortcut keys on the remote machine.
• Uses the keyboard layout configured on the remote machine. Characters on the administrator's local keyboard might not match the characters shown on the remote user interface. Administrators can temporarily change the keyboard layout on the remote machine to map to their local keyboard. This might apply when entering passwords.
• Connects when a Windows machine is booted into Safe Mode with Network.

See Kaseya Remote Control for more information.

Dashboard Management

A new Info Center > Management Dashboard page shows the current status of all agent machines a VSA user is authorized to see. The dashboard comprises a set of dashlets, with each dashlet displaying a unique metric. All agent dashlets provide drill down capability to show the list of individual machines in that dashlet. Dashlets obey scope and machineID/groupID filtering.

Dashlets displayed on this page include:

• Machines Online
• Servers Online
• Servers Offline
• Agents Pending Reboot
• Agents Missing Patches with Patch Policy
• Agents Suspended
• Agents in Unnamed Group
• Failed Agent Procedures
• Machines with Low Disk Space
• Agent Procedure Pending Approval
• Agents Missing Patches with No Patch Policy
• Top 10 Machines with Low Disk Space
• Logged on Administrators
• Agents out of compliance with their assigned Policy Management policies.
• Agents without assigned Policy Management policies.

Agent Procedures

As a security precaution, agent procedures are now required to be signed and approved. A new Pending Approvals page approves signed agent procedures, enabling them to be run using the Schedule / Create page, or selected and run elsewhere throughout the VSA.

• A signed agent procedure helps detect unauthorized changes to an agent procedure. Unsigned agent procedures cannot be run anywhere in the VSA.
• An agent procedure is digitally signed when it is saved by any user using the agent procedure editor.
• Signed agent procedures created by standard users require approval using the Pending Approvals page.
• Only master role users can use the Pending Approvals page to approve pending, signed agent procedures.
• Agent procedures imported by standard users are signed but not yet approved.
• Agent procedures are automatically signed and approved when they are:
  • Created by master role users.
  • Imported by master role users.
  • In the database when the VSA is upgraded to 7.0.

File Upload Whitelist

A new File Upload Whitelist tab has been added to the System > Default Settings page. The File Upload Whitelist tab controls the types of files that can be uploaded to the various rich text editors used throughout the VSA framework.

Report Templates

Many new pre-defined report templates were added to Info Center custom reports. The complete 7.0 list is provided below. Existing report templates are indicated with an .

• Agent AGENT BADGE NOTE AUDIT
• Agent LABEL ASSIGNMENT LIST
• Agent LAN CACHE PENDING STATUS
• Agent MACHINE COUNTS BY MACHINE GROUP
• Agent PORTAL USER LIST
• Agent Procedures AGENT PROCEDURE APPROVAL LOG
• Agent Procedures PENDING APPROVAL LIST
• AntiMalware ANTI-MALWARE PROFILE & INSTALL STATUS
• AntiMalware BY ORGANIZATION AM AUDIT
• Antivirus ANTI-VIRUS PROFILE & INSTALL STATUS
• Antivirus BY ORGANIZATION AV AUDIT
• Audit ANTI-MALWARE STATUS
• Audit ANTI-VIRUS & ANTI-MALWARE AUDIT
• Audit ANTI-VIRUS & ANTI-MALWARE STATUS
• Audit ANTI-VIRUS STATUS
• Audit FILE SHARE PERMISSIONS - DETAIL
• Audit FILE SHARE REPORT - MASTER
• Audit FILE SHARES - HIDDEN
• Audit FILE SHARES - OPEN
• Audit FILE SHARES - VISIBLE
• Audit FILE SHARES ON NETWORK - HIDDEN
• Audit GUEST ACCOUNT REPORT
• Audit INSTALLED SECURITY PROGRAMS
• Audit KASEYA AGENT SETTINGS REPORT
• Audit LOCAL USER & GROUP REPORT - MASTER
• Audit LOCAL USER ACCOUNTS - DETAILED
• Audit LOCAL USER MEMBERS
• Audit MICROSOFT OFFICE ADD/REMOVE PROGRAMS
• Audit MICROSOFT SOFTWARE LICENSES
• Audit TOP 10 ADD/REMOVE PROGRAMS
• Desktop Management DESKTOP MIGRATION STATUS
• Desktop Management DESKTOP POLICY STATUS
• Desktop Management WAKE ON LAN STATS
• Logs EVENT LOGS FREQUENCY - TOP 10 FREQUENT / RECENT / NEW ERRORS
• Logs REMOTE CONTROL - SESSIONS COUNT / DURATION / DETAIL
• Logs REMOTE CONTROL LOG REPORT
• Logs TOP 10 BANDWIDTH USAGE - APPLICATIONS
• Logs TOP 10 BANDWIDTH USAGE - COMPUTERS
• Mobile Devices HOME CARRIER LIST
• Mobile Devices LOST MOBILE DEVICE SETTING STATUS
• Mobile Devices MOBILE DEVICE INTERNAL & EXTERNAL MEMORY
• Mobile Devices MOBILE MANUFACTURER REPORT
• Monitoring EVENT SETS ASSIGNMENT
• Patch MISSING PATCHES - DETAIL
• Patch PATCH PIE & BAR CHARTS
• Patch SECURITY PATCH MANAGEMENT STATUS REPORT
• Ticketing TICKETING OVERVIEW REPORT
• Timesheets TIMESHEETS OVERVIEW REPORT
• vPro VPRO STATUS

Service Billing / Quick Books Integration

Service Billing 6.5 integration has been updated to work with a new protocol required by QuickBooks Online Edition accounts. Quickbooks Online Edition will no longer accept the old protocol as of May 15, 2014. See Integrating Quickbooks Online for details. Note: Integrating Quickbooks Desktop has not been changed.

Mobile App Management

Mobile Device Management can now require or disallow apps on mobile devices. App profiles determine which apps are required to be installed or disallowed from being installed on mobile devices. Each app profile represents a different set of apps. All apps belonging to the same app profile are either all required or all disallowed. You can assign multiple app profiles to a single mobile device. Changes to an app profile affect all devices assigned that app profile. Supports the management of apps downloaded from app stores as well as proprietary 'enterprise apps'. See Managing Apps on Devices for details.

Network Monitor

Network Monitor 7.0 has been added as an integrated VSA module. Network Monitor uses the VSA > Discovery module to scan networks. Gateways are installed on remote networks using agent machines. As an integrated module, Network Monitor can now optionally trigger the creation of Service Desk tickets based on specified alarm counts. Access to Network Monitor now makes use of standard VSA authentication, user roles and user scopes.

Network Monitor licensing is handled by the VSA > License Manager. An agent license is consumed for each non-agent asset—machine or device—monitored using Network Monitor. A machine or mobile device that already has an agent installed on it does not consume an additional agent license when monitored by Network Monitor. One agent license is consumed for an asset regardless of the number of monitors on that asset.

See VSA Integration for details.

vPro

vPro functionality has been moved from the Desktop Management module into a separate vPro module.

Installation/Upgrade - Application Firewall

Microsoft IIS will automatically be configured for security to operate with the Kaseya Application Firewall.

• When installing 7.0, Kaseya will automatically configure Microsoft IIS to listen on port 18081. This will overwrite any existing IIS configurations and IIS will only operate as the web GUI for the Kaseya applications. If you have other websites installed on IIS, they will not function after installing 7.0.
• 7.0 Installs the Kaseya Application Firewall (KAF) which will terminate all incoming/outgoing web traffic in order to provide a deeper level of security to mitigate application security attacks. As such, KAF will handle all web traffic on port 80 and 443 and, after inspecting it, pass it internally to IIS on port 18081.

Installation/Upgrade - SSRS Port

Microsoft SQL Server Reporting Services (SSRS) Port Change Required

• If you are running Microsoft SQL Server Reporting Services (SSRS), the port is changed when the Kaseya Server is installed. Learn more at: https://helpdesk.kaseya.com/entries/60779706.
• Clicking the 'Fixit' link for a new System Check test sets the SSRS Port for you automatically.

Installation/Upgrade – Port Check

A new System Check test called Port Check tests whether any other applications are using your port 80 or port 443 on the IIS server hosting your Kaseya Server. If any applications are detected, the installation is not allowed to continue until these other applications are disabled.

Installation/Upgrade – SSL Certificate

• If you are using SSL/TLS (i.e. secure web traffic, HTTPS), Kaseya will utilize a self-signed SSL certificate that ships with the product. This will generate a browser warning (because the certificate is self-signed as opposed to being issued by a trusted certificate authority).
• A new step has been added to the installation wizard that enables you to quickly import an existing SSL certificate already installed on your IIS server.
• See Using SSL Certificates for more information.

Installation/Upgrade – Java

Java Must be installed on the Windows Server

• Kaseya Server 7.0 requires Java SE 7, update 51 or later. You must manually download and install the Java package that is appropriate for the system hosting your Kaseya Server.
• A system check prevents the installation or upgrade from continuing unless the Java package is installed.

Agents

A stored procedure has been added that runs when an agent machine is deleted, re-associating tickets with the agent's machine group or organization.

Agents

The speed of file transfers has been increased.

Agent Procedures

getFile() command file location restrictions have been extended to the transferFile() agent procedure.

Info Center

A new Between operator has been added to filter data in report parts.

Kaseya Remote Control

The administrator is notified when an agent machine is not compatible with running Kaseya Remote Control. Linux and some types of Mac OS are not supported.

Kaseya Remote Control

Kaseya Remote Control notifies the user a Linux computer and some types of Mac OS are not supported when clicking the agent status icon for these machines.

Kaseya Remote Control

Kaseya Remote Control obeys the remote control polices set on the Machine Policy page.

Kaseya Remote Control

Kaseya Remote Control obeys the remote control polices set on the User Role Policy page.

Kaseya Remote Control

Desktop Access in Live Connect and Quick View are being replaced with buttons that launch Kaseya Remote Control.

Kaseya Remote Control

When the administrator logs on, the notification bar prompts the administrator, to download and install the Kaseya Remote Control application if it is not already installed.

Kinstall

A system check was added to Kinstall that requires Java SE 7, update 51 or later.

Kinstall

Updated system check in Kinstall with the latest system requirements, which excludes installing on Windows 2003 R2 or earlier operating systems and using SQL Server 2005 or earlier.

Kinstall

The Kaseya installation wizard now requires you to specify the version of the VSA before other options are selected. This enables the installer to provide version appropriate system checks, fixits and help links throughout the rest of the install.

Kinstall

A new SSL Certificate step was added to Kaseya Server Setup installation wizard. This step enables a user to apply an SSL certificate already installed on the IIS to the Kaseya Server.

Quick View

Updated the default hover delay for Quick View to 1100 milliseconds. Only updates hover delays for existing users set to the previous default of 500 msec. This option is set on the System > Preferences page.

Remote Control

On Machine Role and User Role menus the following message was added for the "session recording" and "notify user when session terminates" options: "This feature supported by K-VNC engine only."

System

Non-master users can now view Ticketing tickets associated with an asset.

System

Service Desk and Ticketing tickets created by inbound email only accepts attachments with extensions allowed by the new System > Default Settings > File Upload Whitelist tab. If an attachment is not accepted during inbound email processing, a message is inserted into the description of the ticket to notify the user that the attachment was excluded and lists the supported file extensions.

System

The license manager was enhanced to provide better auditing of user interactions.

System

If the number of agents licensed for a customer changes, logging into the VSA automatically reprocesses the license without making the customer reenter the product code.

System

Scope names can now include an apostrophe.

Agent Logs

The date selector in Agent Logs was updated to select a date correctly.

Agent Logs

Corrected an issue that prevented new entries in the agent log from being archived.

Agent Procedures

Fixed an issue with the display of agent procedures logs when Quick View / Live Connect is launched from Agent Procedures module pages.

Agent Procedures

Fixed an an issue that cause agent procedure editing to crash when attempting to edit a sendEmail step.

Agent Procedures

Removed an exception message that displayed when attempting to filter the list of agent procedures in the folder tree using the funnel edit box on the Agent Procedure > Schedule / Create page.

Agent Procedures

Fixed a JavaScript exception that displayed when setting certain options in the agent procedure Scheduler dialog.

Agent Procedures

Fixed an issue causing duplicate primary key errors in Agent Procedures tables when running reinstall database schema.

Agent Procedures

The Cut option now displays when right-clicking a line in the agent procedure editor.

Agent Procedures

Assigning an agent procedure variable to a machine group with double dashes (--) no longer assigns the variable to other machine groups.

Agent Procedures

Fixed issue where shell command in writeTextToFile() step was adding an extra space to the output.

Agent Procedures

The getFile() agent procedure no longer fails to retrieve a filename containing more than 3 periods.

Agents

Fixed an issue that truncated the display of machine group lists in the Agent Procedures and Discovery modules.

Agents

Fixed an issue preventing the editing of agent deployment packages in SaaS.

Agents

Fixed an issue that caused machines to disappear from machine views if the machine name contained multiple dashes and was moved to a different machine group.

Agents

Fixed an issue that prevented the creation of an agent package for a machine group name ending in "*or".

Agents

Corrected a display error on the Agent > Check-in Control page.

Agents

Fixed an issue that caused the agent procedure log to report a failure running a Live Connect script when updating agents using the Agent > Update Agents page.

Agents

A deleted agent's corresponding folder in the UserProfiles folder is now deleted to prevent the accumulation of unneeded files and improve system performance.

Agents

Fixed an issue where Kaseya Agent could not be deployed from Active Directory GPO

Agents

Corrected an issue preventing 6.2 agents from checking into a 6.5 VSA.

Agents

Fixed an issue that prevented running the agent installer from a read only shared location.

Agents

Applies to Apple agents only. Fixed an issue with the Quick View shutdown script that caused it to execute repeatedly.

Agents

Fixed an issue that caused all agents to misreport their connection gateway as 127.0.0.1.

Agents - LAN Cache

Updating Agents via LAN Cache no longer fails because a temp directory does not exist. The temp directory is created if necessary.

API Web Services

Access to most database views has been restored for SaaS users using API web services. Views can be returned using the API web services operations GetPublishedViews, GetPublishedViewRows, and GetPublishedViewColumns. See Views and Functions Provided for details. Two database views were removed: vkadUsers and vkadComputers.

API Web Services

Doc updated to reflect the Views that are exposed via the Web Service API.

API Web Services

A possible security vulnerability has been removed.

Audit

Fixed a potential security vulnerability

Classic Monitor

Fixed an issue with the GetAlarmList API method where the value for the MonitorAlarmStateId parameter was missing.

Classic Monitor

Fixed an issue that caused an error when selecting the SNMP Trap Alerts page.

Classic Monitor

Fixed an issue that prevented adding dashlets to dashboards using the Monitor > Dashboard page.

Classic Monitor

Fixed an issue where monitoring counters against Windows 8.1 were not working correctly

Classic Monitor

Fixed an issue with the Monitor > Alarm Summary dashboard that caused IIS stability problems.

Classic Monitor

Fixed an issue that caused an exception message to display when clicking a ticket number on the Monitor > Monitor Log page.

Classic Monitor

Fixed an issue with perfmon monitoring where a duplicate/invalid logman.exe exists in PATH

Info Center

Changed the Management Dashboard dashlet for machines missing patches to machines missing 'approved by patch policy' patches.

Info Center

Fixed an issue introduced by Patch 6.5.0.13 that prevented text entered in the General tab > Body field of a scheduled report from being saved when the report was saved. This is the body of the message sent by email or to the VSA Inbox when the report is distributed.

Info Center

Updated the Info Center > Management Dashboard > 'Machines with Low Disk Space' dashlet bar chart to display the correct data.

Info Center

If a report part is preconfigured to be a size larger than 1x1, it will now be sized appropriately after being dragged in from the tree.

Info Center

Two new options, 'Keep All Reports' and 'Keep Number of Days' now determine the number of days report images are maintained in reports. These options are located in the System > Configure > Change Reporting Configuration window.

Info Center

Clicking the Info Center > Reports Parts > Preview button now generates a preview report that filters data using the date range specified for that date column.

Info Center

You can now select staff members for report distribution when using a non-master scope.

Info Center

When adding a new VSA > Info Center > Inbox message, the 'To' and 'Cc' search filters no longer add all VSA users in a partition if none are selected.

Info Center

Corrected a time out issue with scheduling a report for a large organization with large machine groups.

Info Center

Fixed the display of a label in an Executive Summary report dialog.

Info Center

A report part now displays data for a 'group by' column in the format assigned to that column, instead of using a default column format.

Info Center

Fixed a display issue with expanding pie slices when hovering the mouse over a pie chart.

Info Center

Corrected a formatting error in reports caused by the System > Customize > Local Settings decimal place being set to zero.

Info Center

The Info Center > Reports > Run Now button now uses the same URL used to schedule a report.

Info Center

Corrected an error that prevented copying an Executive Summary report on the Info Center > Reports page.

Info Center

The "Ticket Summary" report part no longer includes tickets from other organizations when using the ALL filter and a non-master scope.

Info Center

A possible security vulnerability has been removed.

Info Center

Fixed an issue preventing the creation of new custom reports when user preferences are set to Japanese.

Info Center

Fixed a report parts issue that prevented the editing of Advanced Filter rows, except for the first row of the filter.

Info Center

Fixed an issue preventing non-master-role user access to the Info Center > Configure & Design > Name Value Parts page.

Info Center

Fixed a report parts issue that prevented using the same field twice as long as it was renamed.

Info Center

Fixed an issue causing inaccuracies with the Last Ran Script date and time in the Machine Summary report.

Info Center

Fixed a performance issue with reports generated against Event Logs

Info Center

Fixed an issue where monitor alarms were not visible in Info Center reports.

Kaseya Remote Control

Fixed an issue that caused a mouse cursor error on a Mac machine when moving the Kaseya Remote Control window to a secondary monitor.

Kaseya Remote Control

Fixed a window positioning issue that prevented Kaseya Remote Control windows from being opened.

Live Connect

Confirmed that Data Backup displays as a menu item in Live Connect in 7.0.

Live Connect

Confirmed that Data Backup displays as a menu item in Live Connect in 7.0.

Machine Views

Audit now distinguishes Windows 8.1 machines from Windows 8 machines.

Machine Views

Multiple OS audit fields were updated to distinguish Windows 8.1 in machine views.

Quick View

A timestamp was added to the filenames of images created using the Screen Shot button in Quick View.

Remote Control

Fixed an issue with the Remote Control > Chat page.

Remote Control

Added Remote Control sub-items to the System > User Roles > Access Rights tab.

Remote Control

Fixed an http 500 error on the Remote Control > Chat page.

System

The account disabled message on the logon page was updated.

System

Applies to IE11 browsers only. Corrected an issue that prevented saving a description of an entry in the System > Default Settings > Attachment Upload Whitelist page.

System

Fixed an issue that caused DB maintenance re-indexing issues.

System

Fixed an issue that caused a /vsaPres error to display just after logon.

System

Fixed an issue that prevented the System > Logon Policy > 'Do not show domain on logon page' checkbox, if left blank, from displaying the Domain field during VSA logon. There must exist at least on domain account for this field to display, even if this option is unchecked.

System

Fixed an issue that caused a /vsaPres error to display just after logon.

System

Fixed an issue that prevented the System > Logon Policy > 'Do not show domain on logon page' checkbox, if left blank, from displaying the Domain field during VSA logon. There must exist at least on domain account for this field to display, even if this option is unchecked.

System

Fixed an issue that caused the System > Server Maintenance > Configure > Database Backup option to fail when run.

System

Database maintenance has been set to run weekly by default, unless changed by the user on the System > Configure page. This ensures databases are not fragmented and statistics are up to date. Previously database maintenance did not run unless database backups were also enabled using this same page.

System

Corrected an issue preventing a preference of up to 3 decimal places on the System > Local Settings page to be applied to other parts of the VSA.

System

The patch process was updated to display the correct patch cycle number on the System > Server Management > Configure page.

System

Corrected an issue that would cause an active user to be logged out of the VSA prematurely regardless of activity, instead of automatically extending the session duration by the number of minutes set for inactivity using the System > Server Management > Logon Policy > 'Minutes of inactivity...' option.

System

Selecting the System > Users > Force Change option now forces users to change their passwords after logon as expected.

System

Selecting the System > Users > Disable option now prevents users from logging into the VSA as expected.

System

Fixed an issue that in some circumstances caused the Database Location to be misreported on the System > Configure page

System

The VSA > System > Check-in Policy page was updated to correct a page display error.

System

In the vLicenseInfo database view, the machName column was renamed the computerName column in 6.3. The machName column has been added back with this release and the computerName column retained for backwards compatibility.

System

You can now define machine views using 'any' or 'all' occurrences of multiple labels.

System

Applies to SaaS only. Fixed a time out issue preventing a tenant user from renaming his or her user name.

System

Corrected an error in the System > Import Center preventing the display and selection of user data items to export.

System

The patch cycle level was added to the License Server for customer support to reference.

System

Service broker information was added back to the support.asp page.

System

The VSA > System > Request Support page has been updated to point to the current Kaseya customer support URL https://helpdesk.kaseya.com.

System

Scope names can now include an apostrophe.

System

Fixed an issue that caused a timeout to occur when trying to access the System > License Manager > License by Group tab.

System

Removed an error message that displayed when attempting to filter the Description field of the System > System Log page.

System

Fixed a display error when selecting the System > Configure page, if the user name contained an underscore character.

System

Fixed an issue with scrolling the user list on the System > Users page.

System

Fixed an issue that prevented saving a change (check or uncheck) to the System > Server Management > Configure > 'Automatically redirect to https at logon page (except when accessing via localhost)' checkbox.

System

Fixed an an issue that caused an HTTP 500 error when attempting to update a policy using the System > System Preferences > Check-in Policy page.

System

Fixed an issue that caused an HTTP 500 error to display when attempting to download a language pack from the System > Preferences page.

System

Fixed an issue that caused the System > Configure > 'Agent on KServer' to display the wrong machine ID.

Ticketing

The field length allowed by the user interface for the Summary field in the Ticketing module was made consistent with the length stored in the database.

Ticketing

Corrected a locked resources issue that could occur when attempting to create a new Ticketing ticket.

Ticketing

Added scope compliance to Ticketing custom field reports.

Ticketing

Fixed an issue preventing changing the association of a Ticketing module ticket from an asset to the same machine represented by that asset.

Ticketing

The modified date in the Legacy Report Ticketing > Customized Tickets Report was changed to be consistent with the time zone used by other dates shown in the report.

Ticketing

You are no longer prevented from viewing tickets associated with a deleted machine. The tickets are re-associated with a machine group or organization when the machine is deleted.

Ticketing

Clicking a Ticketing module ticket URL in an email notification now displays the ticket after you logon to the VSA.

Ticketing

Entering a > or < character in the subject line of a ticket in the Ticketing module no longer adds a hidden note to the ticket when the ticket is updated.

Ticketing

Updated the API web services request wsGetTicket to be partition aware.

Ticketing

Fixed translation issues in the notes of a ticket.

Ticketing

Searching for tickets in a machine group now includes tickets associated with assets in that same machine group.

Ticketing

Non-master users can now view Ticketing tickets associated with an asset

Ticketing

An error message now displays on the Ticketing > Migration page if you attempt to migrate and the Service Desk module is not installed.

View Definitions

Fixed an issue that caused view definitions with a _ character to be changed to a [_] after an upgrade.

VSA

A possible security vulnerability has been removed.

VSA

Corrected a problem with rich text controls on any page becoming hidden in certain cases.

VSA

Fixed an issue that was causing JavaScript errors to display when navigating the user interface.

VSA

Fixed a system-wide error that mis-reported the selection of all machines as a machine count of 1 machine.

VSA - Notification Bar

A mismatch between machine counts shown on the notification bar and machines counts shown on the machine ID/group ID filter was corrected.

Kinstall

Corrected and issue which was causing an upgrade installation to fail under some circumstances.

Kinstall

Fixed an Installation > System Check > Java Installed test that incorrectly failed when Java 7.55 was installed on a Windows 2008 R2 machine.

Kinstall

Fixed a help links issue when running Kinstall using a non-English language.

Kinstall

A spelling error on one of the Kinstall wizard pages was corrected.

Kinstall

Corrected an error that caused installation to halt using Kinstall.

Kinstall

Changed the timing of a SQL procedure call to ensure access rights are set to the correct role types when a new module is installed.

Kinstall

A new System Check test for the Application Firewall was added to Kinstall.

Kinstall

Kinstall now performs system tests to prevent installing the Kaseya Server on a system using Windows Server 2003 or SQL Server 2005.

Kaseya Server

Corrected an issue that caused a 404 page to display when trying to run reapply schema during Kinstall.

Kaseya Server

The Kaseya Server now dynamically adjusts the number of threads used, based on agent loads.

Kaseya Server

Fixed an issue that caused the Kaseya Server to restart when certain reports were run.

Kaseya Server

Fixed an issue that prevented the creation of a new user locally on the system hosting the Kaseya Server.

Product API

A possible security vulnerability has been removed.

Product API

An API call related to email and phone service syncing between applications was updated.

SaaS

Fixed an excessive logging error on SaaS servers.

SaaS

Corrected an issue in the Kaseya Portal that prevented SaaS customers from seeing the new helpdesk ticket landing page.

SaaS Customer Portal

Corrected a Kaseya Portal issue preventing customers from viewing/editing legacy tickets in their SaaS instances.

SaaS E-Commerce

Corrected an issue preventing the user from updating the number of agents they are licensed to use, on the Kaseya Portal > Account Information > Subscriptions tab.

SaaS E-Commerce

The label for the Kaseya Portal > Accounting > "Add New Credit Card" button was changed to "Edit Existing Credit Card".

SaaS Provisioning

Applies to SaaS only. Corrected an issue affecting agent licenses on new trial tenant environments.

System

Rich text editing is no longer supported for all custom fields on the System > Orgs > Manage > Custom Fields tab except for the "Notes" custom field. Except for the "Notes" field, custom fields that have rich text formatting in them will be stripped of their rich text formatting the next time the custom field is saved by a VSA user. This enables plain text custom fields to be used more reliably in Service Desk procedures and Agent Procedures.

Remote Control

Remote Control Technologies - x11VNC, tightVNC, WinVNC, RDP, PC Anywhere, RAdmin have all been removed in 7.0.

• The Remote Control > Select Type page has been removed. References to Select Type functionality on other pages of the Remote Control module have been removed.
• The Remote Control > Set Parameters page has been removed.

Video Streaming

Video Streaming - The Remote Control > Video Streaming page has been removed. The updated Agent and Kaseya Remote Control provides an easier install process and is available to remote control within 30 seconds of check-in. If necessary, the Agent can be silently removed, from the VSA, after the remote session is complete.

Hotfixing

Hotfixing - Hotfixing instructions and options have been removed from the System > Configure page. Users are instead directed to follow the patch release process described on the 6.5 Patch Releases page, http://help.kaseya.com/webhelp/EN/RN/index.asp#16336.htm

Security Center

Security Center - Security Center was removed from the module navigation pane.

Live Connect

Live Connect - The Live Connect version number has been removed from the Agent > Update Agent page.

Network Monitoring, Service Desk and Ticketing

Network Monitoring and Service Desk/Ticketing - Network Monitor 7.0 integration with Service Desk tickets can only use the default desk definition. Standalone KNM 4.1/5.0 instances integrated with Service Desk that use a different desk than the default desk definition will not be integrated with Network Monitor 7.0 after the upgrade. Service procedures—Service Request De-Dup and Ticket Request Mapping—can be used to create tickets in a different desk definition.

Network Monitor

Auto Login - Auto Login is no longer supported. Since session management is now handled centrally through the VSA, it is no longer possible to bypass the login page and display a dashboard or other views.

Network Monitor

BB codes - BB codes are no longer supported in Network Monitor 7.0.

Network Monitor

Gateway Menu - Because an agent is used in the integrated version of Network Monitor to both install and update a gateway, the 'Push configuration' command has been removed from gateway nodes. In addition the 'Install gateway' option has been changed to 'Deploy gateway'.

Network Monitor

Email Settings - The Email settings tab was removed from the KNM > Settings > SMS page. Network Monitor now uses the email settings on the VSA > System > Outbound Email page.

Policy Management

Policy Management - The LAN Watch alert has been removed from Policy Management.

Policy Management

Policy Management - The "None" button on the Policy Management > Settings page served no purpose and was removed.

Traverse

Traverse - "Powered By" text was removed from the footer of Traverse PDF reports.

System

Removed the Edit option from the System > Orgs/Groups/Depts/Staff > Manage > General tab > View > Staff tab. Staff records are edited using the System > Orgs/Groups/Depts/Staff > Manage > Staff tab.