VSA (R8) - 30 September 2014

Kaseya Remote Control

Terminal Server Sessions

Users can now remote into a Terminal Server, then select a user session to shadow. Shadow means the administrator shares the console session with the end user and can provide assistance to the user. The Terminal Services role must be enabled on supported Windows servers to use this feature. Remoting into a Terminal Services session using Kaseya Remote Control obeys the group policy for shadowing user sessions set on the Windows server.

Private Remote Control Sessions

A ‘Private Remote Control’ button has been added to Quick View. Private sessions enable administrators to connect to a machine, login and remote control a machine without accessing the console. An end user working on the same machine at the same time cannot see the administrator's private session.

Performance Enhancements

The following user experience and performance enhancements have been added to Kaseya Remote Control.

Increased screen pixel clarity, providing a crisp remote experience—easier for the administrator to read small text (Windows).
Reduced per-session CPU and RAM overhead for the administrator, enabled by switching from GDI to DirectX on Windows.
Support for HiDPI Windows endpoints.
Support for viewing multiple monitors that use different resolutions.

User Interface Enhancements

Kaseya Remote Control sessions now display latency indication to help administrators determine the quality of the connection.
When a Kaseya Remote Control session is initiated by a VSA user, the VSA user's name now displays in the Remote Control > Control Machine > Active Admin column for that machine.
A 'Kaseya Remote Control Logs' option was added to the Live Connect > Agent Data > Agent Logs page.

Logging Enhancements

Added Kaseya Remote Control logging to the Remote Control log on the Agent > Agent Logs page.
A 'Kaseya Remote Control Log' selection has been added to the Agent > Agent Logs page.
A 'Kaseya Remote Control Logs' option was added to the Live Connect > Agent Data > Agent Logs page.
A Kaseya Remote Control Logs setting was added to the Agent > Log History page. The existing 'Remote Control Logs' setting was renamed to "Legacy Remote Control Logs".
Added archiving and purging of Kaseya Remote Control Logs.
Kaseya Remote Control logging details have been expanded. The complete list of details in an entry now includes: start time, end time, remote host ended the session, admin ended the session, session was ended unexpectedly, length of session, session admin name and the full display name of the remote machine.

Reporting Enhancements

A built-in Kaseya Remote Control Log report part can be used to create Info Center reports and report templates. A built-in Remote Control Log report template incorporates this report part.

Info Center

The following enhancements were added to Info Center:

You can now add images (png, jpg, gif, bmp) to a repository located on the Info Center > Configure & Design > Report Images page. These images are available to use by a new Report Image control. The Report Image Control can be added to a custom report and / or template. The maximum report image file size that you can upload in the Report Image page is 1 MB.

Added a custom text designer report control.
The Report Logo, Text Area, Horizontal Line and Spacer toolbox controls were added the Header and Footer tabs of the Info Center > 'Cover Page, Header, Footer' page. Previously this page only provided these toolbox controls on the Cover Page tab.
Added a line chart report part.
Added CSV as an output type if you are using SSRS as the renderer. If Kaseya Reporting Services is the renderer, then CSV will not show at this time.

Additional Features

Kserver/Agent	Agent system audits and application audits have been split into two separate tasks, to enable the agent to be used almost immediately after it is first installed, as soon as the system audit completes.
Live Connect	In Live Connect, the 'Status' column was removed from the Agent Data > Kaseya Remote Log and the 'End Time' column renamed the 'Last Active Time' column.
Notification Bar	Added a notification bar alert to be triggered when the SQL Service Broker is disabled.
On-Premises Logon	The patch version level has been added to the VSA logon page.
Product API	Updated Kaseya API authenticate to return ErrorMessage upon authentication failure. Now displays username/password incorrect, API disabled, API disabled for tenant, user disabled, and IP address incorrect, when appropriate.
Info Center	You can no longer create a new report part with the same name of an existing report part within the same dataset.
Info Center	Info Center > Management Dashboard dashlet data is refreshed only if the numerical value has changed since the last query.
System	The link clicked to download exported data from the System > Service Management > Import Center page has been shortened to "Download".
VSA Pres	The app infrastructure of the VSA was updated to ExtJS 4.2.2. The release notes for ExtJS 4.2.2 can be reviewed here: http://docs.sencha.com/extjs/4.2.2/extjs-build/release-notes.html

Bug Fixes

Agent Module	Fixed an issue that caused localhost credentials to fail when tested on the Agent > Configure Agents > Set Credentials page.
Agent Module	Fixed an issue that prevented a message box from displaying when the VSA user attempted to move an agent to a different machine group using the Agent > Change Group page and a duplicate agent name already existed in that target group.
Agent Module	Fixed an issue that prevented Proxy Server Settings from being saved.
Agent Module	Fixed an issue on the Agent > Assign LAN Cache page that allowed a user to see LAN Cache machines outside of the user's scope.
Agent Module	A security vulnerability has been removed.
Agent Procedures	Fixed an issue that caused files to be mixed up when running the transferFile() step on multiple machines, then copying the same file back to a central agent. Running Reapply Schema is required to complete the deployment of this patch.
Agent Procedures	Fixed an issue running AuthAnvil agent procedures.
Agent Procedures	Fixed an issue that caused agent procedure service start commands to fail if the executable path for the service had too many characters in the path.
Agent Procedures	The Pending Approvals page in the Agent Procedures module now displays in SaaS.
Agent Procedures	The procedure editor was updated to call standalone online help pages for each command..
Agent Procedures	Fixed an issue affecting VSA implementations with a large number of agent procedures requiring approval during a 7.0 upgrade.
App Foundation	Fixed a possible connectivity issue caused by passing the wrong port when starting a Kaseya Remote Control session.
App Foundation	Fixed several logon issues using AuthAnvil two factor authentication.
App Foundation	Fixed an issue that allows portal users to authenticate their Remote Control sessions.
App Foundation	Fixed an issue where the AuthAnvil two factor authentication code was not prompted for after authenticating against a domain controller.
App Foundation	Fixed an issue that caused the machine list on the Agent Procedures > Schedule/Create page to take a long time to load a large number of agents.
App Foundation	When exporting tickets in Service Desk, the column headers are now set to lower case due to issues with Excel and some capitalized characters in CSV files.
Application Firewall	Fixed an IIS issue that caused VSA pages to "hang" intermittently.
Application Firewall	Fixed an issue where the Kaseya Application Firewall would buffer too much data, resulting in IIS timing out before all of the data was delivered down to the client.
Application Firewall	An issue exists in Java 8 release 11 that affects the Kaseya Application Firewall, Channel Service, and Relay Services. Customers must either downgrade to Java 7 or upgrade to Java 8 release 20 once that becomes available.
Application Firewall	Fixed an issue that caused the Application Firewall to have high CPU utilization on VSAs with a large numbers of agents.
Application Firewall	Intermittent problems reported with completing large, slow downloads in 7.0 were corrected in R8.
Application Firewall	Fixed a legacy remote control issue affecting Internet Explorer users that was introduced in R7.
Audit	Fixed an issue where an agent procedure running the latest audit was not executed successfully.
Classic Monitor	Fixed an error that prevented use of the auto learn feature.
Classic Monitor	Fixed an issue with selecting SNMP objects in SNMP monitor sets.
Classic Monitor	Fixed an issue where the Enable Matching option for monitor sets was not being saved.
Classic Monitor	Fixed an issue with the display of monitor counter objects on dashboards.
Classic Monitor	The Alarm Operator column now displays on the Monitor Sets preview pane.
Core	Fixed a validation issue that caused reapply schema to halt, showing the message: Fatal MessageSys Error: install/loaddb.sql.
Core	A possible security vulnerability has been removed.
Database Layer	If the scheduled database index maintenance cannot update an index, the event is logged as a warning, not an error, to inform the user. For support purposes only. No user action is required.
Info Center	Fixed an issue with importing legacy reports exported from 6.3, 6.5, or 7.0.
Info Center	The VSA now prevents you from creating a cover, header or footer using the same name as an existing cover, header or footer.
Info Center	Fixed an issue with running the Executive Summary report using an organization or a machine group that contained an underscore character.
Info Center	Fixed issue the prevented editing the System Activity tab and Network Health tab in the Executive Summary report.
Info Center	Fixed an issue when attempting to assign reports to a new or existing report set and the VSA has over 100 reports to select. The scroll bar goes to the bottom and freezes in that position.
Info Center	Fixed an issue working with two filters in the Advance Filters section of report parts. Editing the second filter incorrectly displayed information about the first filter.
Info Center	A new 'date' column was added to the "Kaseya Remote Control Log" dataset. It only has the date, no time info. This supports calculating the number of connections in a given day.
Info Center	Selecting multiple Info Center > Inbox messages, then clicking the Unread button no longer collapses the selection to a single message.
Info Center	Fixed a validation error that occurred when trying to save a new report part added to a report template before the part had been configured.
Info Center	A possible security vulnerability has been removed.
Info Center	Adjusted the window size of the Save Data Part dialog.
Info Center	Report part description fields are no longer truncated.
Kaseya Remote Control	Fixed an intermittent crash running the OS X Remote Control client when exiting.
Kaseya Remote Control	Users can now remote into a Terminal Server, then select a user session to shadow. Shadow means the administrator shares the desktop session with the end user and can provide assistance to the user. The Terminal Services role must be enabled on supported Windows servers to use this feature.
Kaseya Remote Control	Fixed an issue that sometimes caused the AdminEndpoint to crash on shutdown.
Kaseya Remote Control	Remote Control now supports connecting to agents with display scaling enabled.
Kaseya Remote Control	Fixed an issue with clicking the agent icon to start Kaseya Remote Control using Chrome on Windows 8.
Kaseya Remote Control	Fixed Kaseya Remote Control for all Portal Access users.
Kaseya Remote Control	This fix solves a performance problem with Remote Control on Windows systems using older graphics cards.
Kaseya Remote Control	Fixed an issue tracking the mouse using negative coordinates when multiple monitors are detected during a Kaseya Remote Control session.
Kaseya Remote Control	Resolved issue related to security vulnerability CVE-2014-0224 (OpenSSL SSL/TLS MITM vulnerability)
Kaseya Remote Control	Fixed an issue where the presence of a "C:\Program" file on the Agent machine causes Remote Control to fail.
Kaseya Remote Control	Removed a hardcoded reference to port 80 used by the OS X Remote Control viewer for web requests.
Kaseya Remote Control	Fixed an issue that caused the mouse pointer to temporarily disappear in some cases during a Kaseya Remote Control session,
Kaseya Remote Control	Resolved an issue related to security vulnerability CVE-2014-0224 (OpenSSL SSL/TLS MITM vulnerability). The same fix was shipped as a patch to 7.0.
Kaseya Remote Control	Fixed an issue that caused Kaseya Remote Control to loose control of the keyboard if a control key--like CTRL, SHIFT, ALT, etc--was pressed while switching focus to another window on the remote control machine.
Kaseya Remote Control	Fixes an issue in Windows, where locking an Admin machine during an active Kaseya Remote Control session and unlocking it freezes screen updates in the client.
Kaseya Remote Control	If the admin chooses to fallback to a shared session when private sessions are not supported on a particular host, session logging accurately now reflects session type as shared.
K-Install	Fixed a date format issue that was causing getcheck.asp to fail on a German VSA.
K-Install	Fixed a system check error that occurs if the Windows Firewall Service is started on Windows Server 2008, non R2.
K-Install	On the System Check page of Kaseya Server Setup, clicking the 'fix it" link for installing the Java Runtime Environment now displays the Oracle license agreement, and requires the user to confirm the license agreement before continuing with the JRE installation.
K-Install	Fixed the the Japanese label for the Kinstall shortcut for Start > Programs > Kaseya > SSL Configuration Tool.
K-Install	Fixed an issue that caused KInstall to throw an error if an email address or domain name started with a number.
Kserver/Agent	Fixed a potential security vulnerability with FTP server on Linux agent.
Kserver/Agent	Fixed a potential security vulnerability with FTP server on Mac agent.
Kserver/Agent	Resolved an issue related to security vulnerability CVE-2014-2926.
Kserver/Agent	Fixed an issue that ensures the LAN cache folder is updated when source files are updated on the Kaseya Server.
Kserver/Agent	Fixed an issue that caused high CPU usage by the Kaseya Agent Service Helper process when Kaseya Antivirus was installed,
Kserver/Agent	Fixed an issue that prevented certain system agent procedures from running successfully on Windows 8.1 machines.
Kserver/Agent	Fixed a 'licenses used count by group' issue regarding Network Monitor.
Kserver/Agent	Agent downloads of large files which timed out were inaccurately reported as completing successfully. In addition the timeout for large file downloads was set too short, resulting in downloads timing out even though they were still making progress. This may still happen in extreme circumstances but the timeouts are set to much longer than before to reduce these occurrences.
Live Connect	Addressed an issue where the Live Connect File Manager feature would display an error dialog when used in Internet Explorer on Windows 8 or above.
Live Connect	A missing Data Backup menu option was added back to Live Connect and displays if that option is enabled in the VSA user's machine role.
Machine Views	Fixed an issue where bracket characters ([ and ]) were being duplicated in view names when saving the view.
Multi-Tenant Module	A possible security vulnerability has been removed.
On-Premises Logon	Fixed an issue with specifying external URLs in the System > Customize > Site Customization > Logon Page > 'Right Frame URL' field.
On-Premises Logon	Fixed an unhandled exception in IIS after upgrading to 7.0.
On-Premises Logon	Fixed a logging issue when using the Auth Anvil 3rd party integration.
On-Premises Logon	Fixed a decryption issue that occurs while authenticating against a domain controller that is taking a long time to respond.
On-Premises Logon	Fixed an issue with Kaseya V7 and AuthAnvil when using HTTPS for the AuthAnvil server.
On-Premises Logon	Fixed an issue preventing VSA logon using domain credentials.
On-Premises Logon	If the AuthAnvil SSO web service is not properly configured, an error is logged and the user is allowed in, rather than throwing an exception.
On-Premises Logon	Portal Access now loads on machines with a long agent GUID.
On-Premises Logon	Fixed an issue that prevented domain users from logging in when using AuthAnvil.
On-Premises Logon	Fixed an issue that caused permanent licenses to be erroneously marked as expired.
On-Premises Logon	Fixed an issue where AuthAnvil settings were not being read for partitions other than partition 1.
On-Premises Logon	Fixed an issue where the AuthAnvil IP address whitelist was not being respected.
On-Premises Logon	Fixed a problem with AutoTask integration in SAAS.
On-Premises Logon	Fixed an issue that caused a new install to show an 'Exceeded Agent License Limit Message'.
Product API	A security vulnerability has been removed on the preview.kaseya.net environment.
Product API	Fixed an issue that enables the API to create users and staff associated with an organization other than MyOrg.
Quick View	Fixed the display of log data using the horizontal scroll bar for the Quick View > Agent Log, Procedure Log and Procedure History options.
Quick View	Kaseya Remote Control Logs are now visible from the Quick View menu
System	Fixed an issue on the System > Naming Policy page with machine group names containing more than 2 dash (–) characters.
System	The column 'LastExecTiime' was changed to 'LastExecTime' in the Database View 'dbo.vScriptStatus'.
System	Fixed an issue that caused disabling the email service to take too long.
System	The System > User Security > Scopes page now validates against deleting the last scope assigned to a VSA user.
System	Updated the text on the System > Configure > Restore DB page to include logging on to the VSA from the localhost.
System	Fixed an issue that was resetting all SQL execution plans every 15 minutes.
System	ImportCenter: Exporting/Importing report/report templates now includes the 'Description' column.
System	Clicking the System > Orgs/Groups/Depts/Staff > Manage > View button for an organization no longer displays an error message.
System	Fixed an issue that prevented a SaaS tenant from creating users without using an email address, even though the System > Default Settings > 'Require email address for user name' option was set to 'No'.
System	Fixed an issue that caused an error message when trying to change the 'Log file archive path" on the System > Configure page.
System	Fixed an issue that allowed a VSA user staff record to be created in myOrg if the field was left blank regardless of scope permissions.
System	Fixed an issue that prevented user records from displaying in selected SaaS tenant partitions.
System	Creating users using Discovery > Domain Watch now allows users to be created without providing an email address, even if the System > Default Settings > 'Require email address for user name' options is set to 'Yes'. The System > Default Settings > 'Require email address for user name' option is still enforced when user accounts are created via the web user interface.
System	Fixed an issue that prevented the Kaseya cloud administrator from resetting the password for a tenant partition user in SaaS.
System	Fixed an issue that caused the total count of used licenses to be inaccurate because Network Monitor assets were not included.
System	Fixed an issue that prevented the 'Require password change at next logon' option from being enforced as expected when adding a new user.
Ticketing	Fixed an issue that prevented non-master users from running Ticketing reports, even though their role and scope should have allowed it.
Ticketing	Fixed an issue with inline images in emails that are converted into Ticketing tickets. The email reader placed the inline images at the end of a ticket note instead of inline in the text of the note as they were in the email. Only applies to very specific email formats, notably those generated by Android devices.
Ticketing	Fixed an issue with the Ticketing email reader not creating tickets from inbound emails after the upgrade.
Ticketing	Fixed the filter option for showing tickets with a 'not closed' status in the Ticketing module.
Ticketing	Set notes to display in ascending creation time order on the Tickets report.
Ticketing	Fixed a 7.0 upgrade issue that caused the Ticketing > Assignee Policy page to change configuration categories--Category,Status, Priority, SLA, Dispatch, Approval--for saved policies to <any>.
Ticketing	Updated the patch installer to run Ticketing SQL files.
VSA Pres	Applies to IE 11. Fixed an issue with dragging and dropping a report part in the report design dialog.
VSA Pres	Fixed an issue that caused the notification bar to be cut off at the bottom for all browsers.
VSA Pres	Fixed the display of bullets in the Notes tab of the Service Desk editor.
VSA Pres	This fix ensures a record used to locate and open a Service Desk ticket is cleared when the user logs out of the VSA.
VSA Pres	Fixed an issue with Inbox messages created by the notification bar not displaying the +/- icons that provide access to message details.
VSA Pres	The notification search bar no longer loses focus after approximately one second.
VSA Pres	Fixed an issue that caused multiple users on a system to share the last function visited.
VSA Pres	Fixed a bug that occurred when ctrl+click was used to select multiple items on the Service Desk > Ticketing table. Using ctrl+click again to select additional items caused the original items to be deselected.
VSA Pres	Fixed an issue that prevented ticket notifications icons from being displayed and clicked to jump to the ticket if Service Desk was enabled.
VSA Pres	Fixed an issue that prevented uploading attachments within Service Desk.
VSA Pres	Applies to Internet Explorer only. Custom installers are not loading when a new installer is added.
VSA Pres	Fixed an issue where Kaseya Remote Control would fail to launch due to certain characters present in the "Enter Reason" dialog.
VSA Pres	Fixed an issue where SAAS users could enter an invalid state with the System scope and role.
VSA Pres	Affects Firefox, any version, or IE 11. Fixed an issue on the Agent Procedures > Schedule / Create page that caused machine selection changes if you dragged the scroll bar of the machine list up and down.
VSA Pres	Fixed an issue where Kaseya Remote Control failed to launch on agents with very long IDs.
VSA Pres	Fixed an issue with multiple modules not displaying scroll bars in the views dropdown.
VSA Pres	Fixed an issue with logging into newly provisioned tenants in SaaS environments after patch 7.0.0.21 was installed.
VSA Pres	The Role and User grids in the folder share permissions dialog now have paging to support many users and roles.
VSA Pres	Fixed the Service Billing > Configuration page Edit dialog so that the QuickBooks QWC File download link displays after configuration.
VSA Pres	Fixed an issue with the clearing of entered data when trying to complete a timesheet entry dialog.
VSA Pres	Clarified a warning that displays when the VSA fails to receive a message indicating that Kaseya Remote Control has started.

Removed or Deprecated Features

Note: Updating the legacy Executive Summary report to match the look and feel of a custom report, scheduled for R8, has been deferred until R10.

System	This was patched in 6.5, but never deployed in 7.0: Rich text editing is no longer supported for all custom fields on the System > Orgs > Manage > Custom Fields tab except for the "Notes" custom field. Except for the "Notes" field, custom fields that have rich text formatting in them will be stripped of their rich text formatting the next time the custom field is saved by a VSA user. This enables plain text custom fields to be used more reliably in Service Desk procedures and Agent Procedures.
Network Monitor	It is no longer possible to publish Network Monitor reports to folders in SaaS.
App Foundation	Kaseya Remote Control logging was removed from the System Log.
Remote Control Module	Legacy VNC & RDP components in the VSA were removed.
Agent Module	Removed legacy vPro items from the Agent and Audit pages.
On-Premises Logon	The maintenance expired notice no longer displays on the login page. Master administrators continue to receive the maintenance expired message from the notification bar.
Live Connect	In Live Connect, the 'Status' column was removed from the Agent Data > Kaseya Remote Log.
Agent Procedures	Patch Release 8.0.0.3 removed the Packager function from the Agent Procedure module.