VSA (R9) - 31 January 2015

Primary New Features

Enterprise Mobility Management

Enterprise Mobility Management is a new module that provides an enterprise-class, integrated solution for managing mobile devices, apps and secure access to company data by policy. This includes the fastest deployment in the industry for onboarding customer organizations and their users. Mobile devices can be company-owned or employee-owned. Enterprise assets are always isolated from personal data using AES-256 encryption at rest and in flight.

A single easy-to-use, integrated user interface enables you to quickly:

Onboard new and existing customer organizations using a wizard setup.
Apply high, medium, and low security policies that you can customize.
Use preset configuration profiles for each level of security.
Launch invitations to users to register their devices. Registering installs a Kaseya agent app on their device called MobileManage.
Manage multiple devices for each user.
Require or disallow the installation of apps on mobile devices.
Identify installed apps on mobile devices.
Audit each mobile device, providing a detailed inventory of operating system, device information, platform and network properties.
Enable or disable tracking the location of mobile devices in real time and maintain a location history.
Force an alarm to sound on devices to help users locate their lost devices.
- Lock, wipe and reset lost or stolen devices.
- Be alerted if a lost device checks in or is out of compliance.
- Send text messages from Enterprise Mobility Management to mobile devices.
- Provide mobile device users safe, secure access to their company’s internal websites and documents using two container apps.
  - The website browser app is called WorkBrowser. You can optionally control access to linked internal websites with WorkBrowser using proxy URLs.
  - The document browser app is called WorkDocs. WorkDocs allows a user to edit and save documents locally or upload changed documents to their company’s internal networks.

Licensing

Licensing is based on the number of users managed by Enterprise Mobility Management. Each licensed user can have an unlimited number of devices managed by Enterprise Mobility Management.

Simplified User Interface

The user interface comprises a single page with four tabs. Each tab features drill-down menus for:

Users
Devices
Apps
Policies

Active Directory Integration

Enterprise Mobility Management uses a customer organization's Active Directory instance to identify the users invited to register their mobile devices. Security policies in Enterprise Mobility Management are applied to a device based on its association with an Active Directory user. Enterprise Mobility Management does not store any user credentials but only acts as a relay for Active Directory authentication. The MSP should ask the customer organization to whitelist the VSA's IP address for the server hosting the customer's Active Directory instance and the servers hosting the internal resources accessed by BYOD functionality.

System Requirements

Enterprise Mobility Management supports the following mobile devices:

iOS version 7.0 and above
Android version 4.0.3 and above

For this initial release, Enterprise Mobility Management is only supported in on premises environments. When upgrading to R9 in an on premises environment, Mobile Device Management is removed and Enterprise Mobility Management is added. Migration of data from Mobile Device Management to Enterprise Mobility Management is not supported.

Note: Enterprise Mobility Management can only use the external IP address specified for the VSA at the time the VSA is installed or upgraded to R9. Changing the VSA external IP address after install or upgrade is not supported by the Enterprise Mobility Management module.

Additional New Features

Agents - Apple	Extended support for installing agents on OS X 10.10.
Live Connect - Apple	Live Connect website now works with Yosemite (MacOSX 10.10)

Bug Fixes

Agent Procedures	Fixed an issue with re-signing user agent procedures if the initial signing fails.
Agent Procedures	Applies to Firefox. Fixed an issue with the Quick View > Remote Control button.
Agent Procedures	The documentation for the checkVar() command was updated with a note when using the "Exists" condition.
Agents	A security vulnerability was removed.
Agents	A security vulnerability was removed.
Agents	A security vulnerability was removed.
Agents	Fixed an account creation issue using curl from the Agent > Create page.
Agents	Updated a number of files related to the Agent > Protection folder of functions.
Agents	Fixed an error that displayed when trying to merge an offline agent account with an active agent account.
Agents	Fixed an issue that caused an Agent > Agent Menu URL to be truncated when saved, if the URL included the text "or" followed by an "=" character.
Agents	Fixed some data entry validation and update errors on the Agent > Machine Status > Log History page.
Agents	Fixed an issue that prevented the ‘Uninstall agent first at next check-in' option on the Agent > Delete page from deleting the account from the server.
Agents	Removed the display of HTML code in agent names on the Agent > Log History page.
Agents	Removed the incorrect insertion of quotes around a domain name when creating a LAN cache user on the Agent > LAN Cache page.
Agents	Fixed an error on the Agent > Copy Settings page when trying to copy settings from a template to an agent.
Agents	Fixed an issue that caused email notifications for alerts to fail if custom views were included in the formatted email.
Agents	Fixed application blocker functionality, which was broken in R8.
Audit	Audit now detects Office 2013 installed on a machine correctly.
Authentication	Fixed an issue that caused the AuthAnvil reverse whitelist option to be misinterpreted during VSA login.
Authentication	Fixed an issue that enabled the VSA Login to interpret a reverse whitelist correctly.
Authentication	Fixed an issue that allowed the VSA Login to recognize white listed IP addresses.
Documentation	Several online helpID corrections were fixed.
Edge Services	Traffic forwarding messages in the Edge Services log have been changed from INFO to DEBUG to reduce the size of the log on the server.
Edge Services	If Edge Service fails to bind to one or more listen ports, it now gracefully shuts down.
Classic Monitoring	Fixed an issue that caused the low priority flag to be set on email notifications for monitoring alerts.
Classic Monitoring	Fixed an issue that caused email notifications for alerts to fail if custom views were included in the formatted email.
Core	Fixed an issue with a third party using the Kaseya data access DLL.
Core	A number of SQL vulnerabilities were fixed.
Data Layer	Fixed an issue that prevented language packs from being downloaded and installed.
InfoCenter	Fixed an issue that prevented an Executive Summary report from being run or edited if it was exported from 7.0 and imported into R8.
InfoCenter	Fixed an issue that prevented an Executive Summary report from being run or edited if it was exported from 6.5 and imported into R8.
Kaseya Remote Control	Fixed an issue that caused a Kaseya Remote Control session to get stuck indefinitely if the desktop copy of KaseyaRemoteControlHost was killed.
Kaseya Remote Control	Improved Kaseya Remote Client so as to reliably tell the RemoteControlHost to shut down before exiting.
Kaseya Remote Control	Resolved a problem where the Kaseya Remote Control viewer application did not shut down correctly after a session failure.
Kaseya Remote Conrol	The user is now notified and a log entry created if a frame arrives at the client that cannot be parsed.
Kaseya Remote Control	Mac OS Client now allows an administrator to switch across windows of an application, through the standard keyboard shortcut.
Kaseya Remote Control	A Kaseya Remote Session now terminates if no new data has been received for a period of time.
Kaseya Remote Control	Fixed an issue that prevented numlock from working in Kaseya Remote Control.
Kaseya Remote Control	Fixed an issue that prevented the Alt+Tab key combination from working on when remoting into Windows 8.1 machines.
Kaseya Remote Control	Moving the mouse on the physical host now displays the cursor on the viewer, as long as the mouse on the viewer is outside the host's desktop screen area on the viewer.
Kaseya Remote Control	Updated the message that displays when a private remote session cannot be established.
Kaseya Remote Control	Fixed an issue that caused Kaseya Remote Control to crash on an endpoint when opening a patient study in 'Infinitt Viewer' software.
Kaseya Remote Control	Fixed an issue that caused the CTRL key to get stuck when the CTRL key and ALT key were pressed in the remote control viewer window.
Kaseya Remote Control	Fixed an issue that prevent latency display freezes in some circumstances.
Kaseya Remote Control	Fixed an issue that caused a Kaseya Remote Control session to disconnect when the remote machine user logged off.
Kaseya Remote Control	Fixed an issue with the Kaseya Remote Control viewer leaking GDI handles, causing screen updates on the viewer machine to slow down. The issue was most noticeable if running multiple viewers simultaneously.
Kaseya Remote Control	Fixed an issue that infrequently caused the Kaseya Remote Control connection to drop, sometimes preceded by a screen corruption.
Kaseya Remote Control	Fixed an issue that prevented automatic install of the Kaseya Remote Control mirror driver when the agent is installed.
Legacy Remote Control	A security vulnerability was removed.
Logon	Corrected a database query which would malfunction under concurrent load
Notification Bar	Getting started message will now display. However, for best results open a new browser directly to the saas instance.
Product API	Fixed an issue with the API used to create a new Ticketing ticket, specifically with preserving the data submitted in the subject and body text fields.
SaaS	Fixed an issue in SaaS that enabled a previously dormant and ignored tenant partition to be loaded into cache as soon as the tenant partition became active again.
System	A security vulnerability was removed.
System	A security vulnerability was removed.
System	Fixed an issue with the System > Check-in Policy > 'Allow automatic account creation for groups without a policy' option.
System	Fixed an issue that caused disabled VSA users to be re-enabled.
Ticketing	Fixed an issue with Ticketing tickets having no summary causing an HTTP 500 error on the EmailNotify.asp page.
Ticketing	Fixed an issue that prevented a file attached to a ticketing Ticket from being opened, if the ticket and attachment were created using the email reader and the filename included a # character.
Ticketing	The ticketing report part called 'Ticket Summary' no longer includes tickets from other organizations when using the ALL filter and a limited scope.
Ticketing	A security vulnerability was removed.
Ticketing	Fixed an issue that prevented Ticketing tickets from showing for some master users after upgrading to R8.
Ticketing	A security vulnerability was removed.
Ticketing	Fixed in issue with some users unable to assign tickets after installing patch 8.0.0.7.
Ticketing	Fixed in issue with some users unable to assign tickets using Portal Access after installing patch 8.0.0.7.
Ticketing	The ticketing report part called 'Ticket Summary' no longer includes tickets from other organizations when using the ALL filter and a limited scope
Ticketing	Fixed an issue that caused a field in Ticketing—of number type n.d, storing a value of 1.2 for example—to increase by 10x with every save.
Ticketing	Fixed an error that displayed when trying to use the Ticketing > Create/View page.
Ticketing	A possible security vulnerability was removed.
VSA Pres	Fixed an issue with an AuthAnvil patch that prevent logging into a R8 VSA with 2FA enabled.
VSA Pres	Fixed an issue that prevented Authanvil from working with an IP exception range in 7.0.