Step 5 - PSA Integration and Activation

Configure Continuum to use Vorex™ as its PSA Integration solution.

Warning: Do not perform this step until all other steps are completed. Once you enter the Callback URL and click Update, Continuum will start to send the alerts into Vorex™ and the ticket creation process will start.

1. In Continuum, select the Admin > My Company > PSA Integration page.

   

2. Select the Other certified vendors option.
   • Integrator User - Enter the Integrator Username you specified in Step 2 - RMM Integration Setup.
   • Integrator Password - Enter the Integrator Password you specified in Step 2 - RMM Integration Setup.
   • Confirm Integrator Password - Re-enter the Integrator Password.
   • Callback URL - Enter a URL similar to the following: https://vorexlogin.com/ContinuumCallback.aspx?Client=Company_Name

     Note: You can identify the Callback URL in Vorex™ by navigating to the Admin > Service Desk > RMM Integration Settings page. Open the RMM Integration Settings record you created in Step 2 and copy the value in the Callback URL field.

   • Callback Method - Select POST from the drop-down list.
3. Click on the Update button.
   • A ticket originates in Continuum and gets created in Vorex™.
   • Linked Continuum assets are created in Vorex™ as the tickets are created.
   • Updates to the status and notes of a Vorex™ ticket are posted back to its corresponding ticket in Continuum.
   • If a ticket is manually created new in Vorex™ Continuum is not updated.