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Enabling Ticketing for Portal Access Users on Unsupported Browsers

Live Connect and Portal Access are not supported on certain browsers, such as browsers older than IE8 or Firefox 3.5. Machine users required to work with unsupported browsers can be enabled to create and view Ticketing tickets as follows:

  1. Create a separate machine role for unsupported browser users in System > Machine Roles. For example, create a Tickets Only machine role.
  2. For the new machine role you just created, uncheck the Live Connect checkbox in the System > Machine Roles > Access Rights tab.
  3. Assign machines with unsupported browsers to this new machine role.
  4. When machine users click their agent icon, a single Ticketing window displays instead of the Portal Access window.

Note: Enabling this option applies to all users using the same managed machine.