Alarm Summary Window

Dashboard > Dashboard List > Alarm Network Status

Dashboard > Dashboard List > Group Alarm Status

Dashboard > Dashboard List > Monitor Set Status

The Alarm Summary window displays a filtered list of alarm log records. The filtering depending on how you accessed the window. An alarm listed in the alarm log does not represent the current status of a machine or device, rather it is a record of an alarm that has occurred in the past. An alarm log record remains Open until you close it.

Note: Within a dashlet, the Alarm Summary window displays only Open alarm log records. If you attempt to filter alarms using the Closed status within a dashlet, the dashlet will reset your selection to Open. Closing an alarm makes it disappear from this dashlet's alarm summary list. You can review both Open and Closed alarms using the Alarm Summary page.

Filtering Alarms

Select or enter values in one or more of the following Alarm Filter fields. The filtering takes effect as soon as you select or enter a value.

• Alarm ID - A specific alarm ID.
• Monitor Type - Counter, Process, Service, SNMP, Alert, System Check, Security or Log Monitoring.
• Alarm State - Open or Closed. You can only select the Open status for an alarm listed in a dashlet Alarm Summary Window.
• Alarm Type - Alarm or Trending.
• Alarm Text - Text contained in the alarm. Bracket text with asterisks, for example: *memory*
• Filter Alarm Count - The number of alarms displayed using the current filter criteria.

Closing Alarms

You can close alarm log records in one of two ways:

• Click the Open link in the State column of the Alarm Summary window.

Or:

1. Set the Alarm State drop-down list to Closed.
2. Select one or more alarms listed in the paging area.
3. Click the Update button.

Deleting Alarms

1. Select one or more alarms listed in the paging area.
2. Click the Delete... button.

Adding Notes

1. Enter a note in the Notes field.
2. Select one or more alarms listed in the paging area.
3. Click the Update button.

Select Page

When more rows of data are selected than can be displayed on a single page, click the and buttons to display the previous and next page. The drop-down list alphabetically lists the first record of each page of data.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Alarm ID

Lists a system-generated and unique ID for each alarm. The expand icon can be clicked to display specific alarm information.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent Quick View window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

The agent has been suspended

An agent icon adorned with a red clock badge is a temporary agent.

Machine.Group ID

The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes. Each dashlet displays all machine groups and machine IDs matching the dashlet's unique machine ID/group ID filter.

Alarm Date

The date and time the alarm was created.

Type

The type of monitor object: Counter, Process, Service, SNMP, Alert, System Check, Security and Log Monitoring.

Ticket

If a ticket has been generated for an alarm a Ticket ID link displays. Clicking this link displays the ticket in the Ticketing > View Ticket page. If no ticket has been generated for an alarm a New Ticket... link displays. Click this link to create a ticket for this alarm.

Name

The name of the monitoring object.