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Preinstall RC

Remote Control > Configure > Preinstall RC

The Preinstall RC page installs K-VNC on selected machine IDs without initiating a remote control session. When an install is pending on any machine ID this page automatically refreshes every 5 seconds until the procedure completes.

Automatic Installation of K-VNC

If K-VNC is not already installed on a machine and a remote control session is initiated using Control Machine, then the package is automatically installed. Installation does not require a reboot. Automatic installation takes up to an extra minute. To eliminate this delay during first time use, you can pre-install K-VNC on any managed machine using Preinstall RC.

Note: Uninstalling an agent does not remove K-VNC or the KBU client, KES client, or KDPM client. Before you delete the agent, use Remote Control > Uninstall RC to uninstall K-VNC on the managed machine. Uninstall all add-on module clients as well.

Install

Click Install to install K-VNC on selected machine IDs.

Cancel

Click Cancel to clear pending install procedures for selected machine IDs.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent Quick View window.

Word 50% / HTML 50% Online but waiting for first audit to complete

Word 50% / HTML 50% Agent online

Word 50% / HTML 50% Agent online and user currently logged on.

Word 50% / HTML 50% Agent online and user currently logged on, but user not active for 10 minutes

Word 50% / HTML 50% Agent is currently offline

Word 50% / HTML 50% Agent has never checked in

Word 50% / HTML 50% Agent is online but remote control has been disabled

Word 50% / HTML 50% The agent has been suspended

Word 80% / HTML 80% An agent icon adorned with a red clock badge is a temporary agent.

Machine.Group ID

The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes.

Last Status

Pending indicates the install will run the next time that machine checks into the Kaseya Server. Otherwise, this column displays when the remote control package was installed on the machine ID.