Alerts - Summary

Monitor > Agent Monitoring > Alerts

• Select Summary from the Select Alert Function drop-down list

The Alerts - Summary page shows what alerts are enabled for each machine. You can apply or clear settings or copy enabled alerts settings. Specifically you can:

• Apply or clear settings for alarm, ticket and email notification for all enabled alert types at one time on selected machines.
• Copy all the enabled alert settings from a selected machine ID or machine ID template and apply them to multiple machine IDs.

Note: You can only modify or clear alerts initially enabled using the Copy option or else by using the other alerts pages.

Although you can not assign agent procedures using this page, agent procedure assignments are displayed in the paging area.

Apply

Click Apply to apply parameters to selected machine IDs. Confirm the information has been applied correctly in the machine ID list.

Clear

Click Clear to remove all parameter settings from selected machine IDs.

Create Alarm

If checked and an alert condition is encountered, an alarm is created. Alarms are displayed in Monitor > Dashboard List, Monitor > Alarm Summary and Info Center > Reporting > Reports > Logs > Alarm Log.

Create Ticket

If checked and an alert condition is encountered, a ticket is created.

Email Recipients

If checked and an alert condition is encountered, an email is sent to the specified email addresses.

• The email address of the currently logged on user displays in the Email Recipients field. It defaults from System > Preferences.
• If the Add to current list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses are added without removing previously assigned email addresses.
• If the Replace list radio option is selected, when Apply is clicked alert settings are applied and the specified email addresses replace the existing email addresses assigned.
• If Remove is clicked, all email addresses are removed without modifying any alert parameters.
• Email is sent directly from the Kaseya Server to the email address specified in the alert. Set the From Address using System > Outbound Email.

Copy

Only active when Summary is selected. Copy takes all the alert type settings for a single machine ID, selected by clicking Copy alert settings from <machine_ID> to all selected machine IDs, and applies these same settings to all other checked machine IDs.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent Quick View window.

Agent is currently offline

User Logged In and Agent is Active

User Logged In and Agent is Inactive

User Not Logged In and Agent is online

User Not Logged In and Agent is Idle

The agent has been suspended

Agent has never checked in

Machine.Group ID

The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes.

Alert Type

Lists all alert types you can assign to a machine ID using the Monitor > Alerts page. Displays any agent procedure assignments for this machine ID.

ATSE

The ATSE response code assigned to machine IDs or SNMP devices:

• A = Create Alarm
• T = Create Ticket
• S = Run Agent Procedure
• E = Email Recipients

Email Address

A comma separated list of email addresses where notifications are sent. The word disabled displays here if no alerts of this alert type are assigned to this machine ID.