The following selections are accessible from the Check-In Control function:
Select All/Unselect All
Clicking Select All will select all user accounts on all account pages. Clicking Unselect All will unselect selected user accounts on all account pages. For individual accounts, select the checkbox next to the user account's machine/group ID.
Pressing update will update all selected user accounts. Unselected accounts will not be updated.
Machine.Group ID
Lists the Agent machines according to the Specify Accounts criteria.
Enter the interval time value for an Agent to perform a check-in with the System Server. A check-in consists of a check for a recent update to the user's account, which is determined by an administrator. If a recent update has been set by a Kaseya Server administrator, the Agent starts working on the task at the next check-in. This setting is displayed in the Check-In Period column.
Enter the IP address or fully qualified hostname of the Agent machine's primary server. This setting is displayed in the Primary KServer column.
Enter the port number of either the primary Virtual System Server. This setting is displayed in the Primary KServer column.
Note: Do NOT use computer name for your server. The Agent utilizes standard WinSock calls to resolve a fully qualified hostname into an IP address, which is used for all Agent connections. Resolving a computer name into an IP address is done by NETBIOS, which may or may not be enabled on each computer, using NETBIOS over TCP/IP or the LMHOSTS file or other method. NETBIOS is an optional last choice that the Windows will attempt to use to resolve a name. Therefore, only fully qualified names or IP addresses are supported.
Enter the IP address or fully qualified hostname of the Agent machine's primary System Server. This setting is displayed in the Secondary KServer column.
Enter the port number of either the secondary Kaseya Server. This setting is displayed in the Secondary KServer column.
Bandwidth Throttle
Limit the agent to consuming a maximum amount of bandwidth on the system with this control. By default the agent shares bandwidth with all other running applications so you typically do not need bandwidth throttle enabled. Disable bandwidth throttle by entering a 0.
Warn if multiple Agents use same account
The VSA can detect more than one Agent connecting to the VSA using the same machine ID/group ID. This problem could be caused by installing an Agent install package pre-configured with the machine ID on more than one machine. Check this box to receive notifications of more than one Agent using the same account each time you log into the VSA as an administrator.
Warn if Agent on same LAN as server connects through gateway
If you are managing machines that share the same LAN as your VSA server then you may get this alert. By default all Agents connect back to the VSA server using the external name/IP address. TCP/IP messages from these Agents will travel through your internal LAN to your router, and then back to the VSA. Some routers do a poor job of routing internal traffic back through themselves. Check this box to receive a notification when the VSA detects an Agent may be on the same LAN but connecting through the router.
NOTE: Agents on the same LAN as the VSA server should be configured to connect directly to the VSA using the Check-In Control function.
Check-in status
The check-in status of the machines shown in the Agent machine list is indicated by the icon shown to the left of the Agent machine ID. The icons and their status are as follows:
Agent has checked in
Agent has not recently checked in
Agent has never checked in