Once installed on a machine, the agent displays it icon in the computer's system tray. This icon is the user's only interface to the agent. The icon may be disabled at the discretion of the Administrator in the Agent Menu function.
When the agent is running and successfully checking into the VSA, the agent icon's background is blue.
A running agent that can not check into the VSA displays a gray icon. This indicates that either the network connection is down or the agent is pointed at the wrong address for the VSA.
If the agent icon is gray check the following:
Verify this machine has internet access
Check to see if there is a firewall blocking the outbound port used by the agent to connect to the VSA (default is port 5721);
Verify this machine account's Check-in Control settings are correct.
Manually set the address of your VSA in the agent by right clicking the agent menu, selecting Set Account..., and filling in the form with the correct address.
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The agent icon turns red when a user manually disables remote control. Users prevent anyone from remote controlling their machine by selecting Disable Remote Control when they right click the agent menu.
The agent icon flashes between a white background and its normal background when a message is waiting to be read. Clicking the icon displays the message.
Right clicking the agent menu pops up a menu of options available to the user. Each menu item may be turned on or off at the discretion of the administrator
Administrators may completely disable the agent menu and remove the icon for the machine's desktop.
Note: The Enterprise Edition lets you fully customize the agent icon. Click here for full instructions.