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Reset Password

Remote Cntl > Reset Password

The Reset Password page creates a new password and, if necessary, a new user account on a managed machine. If the username does not already exist, checking the Create new account checkbox creates a new account with the specified password. Reset Password returns an error if you attempt to reset the password for a username that is not already created on the managed machine or if you create a password that is already being used by a user account. Blank passwords are not permitted.

Note: To delete a user account, you can create a script to delete the user account or use remote control to manually delete the user account.

Resetting the Administrator Password

Use Reset Password to reset the Administrator password on all your managed machines when:

  • Your Administrator password is compromised.
  • Someone leaves your organization who knew the Administrator password.
  • It is time to change the Administrator password as part of a good security policy.

Note: On non-domain controllers, only the local user account on the target machine is changed. On domain controllers, Reset Password changes the domain user accounts.

Apply

Click Apply to apply password and user account parameters to selected machine IDs.

Cancel

Click Cancel to clear pending password changes and user account creations on selected machine IDs.

Username

Enter the username on the managed machine.

Create new account

Check this box to create a new user account on the managed machine.

as Administrator

Check this box to create the new user account as an administrator.

Password / Confirm

Enter a new password.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine:

Agent has checked in

Agent has checked in and user is logged on. Tool tip lists the logon name.

Agent has not recently checked in

Agent has never checked in

Online but waiting for first audit to complete

The agent is online but remote control is disabled

The agent has been suspended

Machine.Group ID

The list of Machine ID.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the administrator is authorized to see using System > Group Access.

Status

The status of pending password changes and user account creations.