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Select Type

Remote Ctnl > Select Type

The Select Type page specifies which remote control package is used by Control Machine to remote control a managed machine. You can assign different packages to different machines. Each machine ID displays the icon of the remote control package it is currently assigned to use.

Virtual Network Computing

Virtual Network Computing (VNC), also called remote control or remote desktop, is a graphical desktop sharing system which uses the Remote Framebuffer (RFB) protocol to remotely control another computer. It transmits the keyboard and mouse events from one computer to another, relaying the graphical screen updates back in the other direction, over a network. It is included with the KServer primarily to provide immediate technical support. VNC is platform-independent. A VNC viewer on any operating system can usually connect to a VNC server on any other operating system. The VNC server is the program on the target machine that shares its screen. The VNC client (or viewer) is the program on the administrator's machine that watches and interacts with the target machine. The VNC client machine requires user access rights to the VNC server machine. Since Kaseya VNC sessions are relayed through the KServer, all VNC sessions are protected by the Kaseya 256 bit rolling encryption protocol.

The VSA supports the following third party remote control packages.

  • WinVNC - This open source, freely available, remote control package comes bundled with the VSA. WinVNC is the default package used on all managed machines. The VSA automatically installs WinVNC servers on selected machines the first time you remote control that machine.
  • K-VNC - The enterprise version of VNC. This is the only remote control option available for Vista. It can also be used on Windows 2000, XP and 2003. The VSA automatically installs the K-VNC server on selected machines the first time you remote control that machine.
  • Remote Administrator - RAdmin is a commercially available remote control package offering both high speed and file transfer capability. Use RAdmin where bandwidth limitations exist or you need remote file transfer to the machine. The VSA automatically installs the RAdmin server on selected machines the first time you remote control that machine. The RAdmin package bundled with the VSA expires after 30 days. Obtain licenses from www.radmin.com.
  • pcAnywhere - pcAnywhere is a widely used remote control package available from Symantec. The VSA fully supports pcAnywhere but does not automatically install it. You must purchase pcAnywhere separately and install it on the workstation before you can use this option. Combining the VSA with existing installations of pcAnywhere allows you to remote control machines behind gateways without mapping ports or opening firewalls.
  • Terminal Server - Microsoft Terminal Server is only available with Windows NT, 2000, XP, or 2003. The VSA does not automatically install Terminal Server but does allow you to remote control machines behind gateways without mapping ports or opening firewalls. XP comes pre-installed with Terminal Service access for a single user. For other operating systems see Terminal Service Client Access License requirements on the Microsoft website.

To Assign Remote Control Packages to Machine IDs

  1. Select the type of package to use from the drop down list.
  2. Check the box to the left of machine IDs you want to use this remote control package.
  3. Click the Select button.

Select All/Unselect All

Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.

Check-in status

These icons indicate the agent check-in status of each managed machine:

Agent has checked in

Agent has checked in and user is logged on. Tool tip lists the logon name.

Agent has not recently checked in

Agent has never checked in

Online but waiting for first audit to complete

The agent is online but remote control is disabled

The agent has been suspended

Machine.Group ID

The list of Machine ID.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the administrator is authorized to see using System > Group Access.

Remote Control Package

The remote control package assigned to this machine ID.

WinVNC

K-VNC

Remote Administrator

pcAnywhere

RDP/Terminal Server