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Chat

Remote Cntl > Chat

The Chat page initiates or continues chat sessions with users on managed machines. Multiple chat sessions may be active at the same time. Each window title displays the machine ID name for that session. The system automatically removes all messages older than one hour. Press the Shift-Enter key combination to insert a carriage return into a message.

To Initiate a Chat Session

Click the machine ID of the machine you wish to start chatting with. A chat session window opens on your machine and a chat window opens in a browser on the remote machine the next time it checks in. Enter text in the text pane. Click the Send button to send the message.

To Respond to a Chat Session

If a chat popup window displays while you are logged into the KServer, respond by entering text in the text pane. Click the Send button to send the message.

Join Session link

Multiple administrators may participate in the same chat session with a user. If a chat session is in progress, the Join Session link displays next to that machine ID. Click this link to join the session. If the session was abnormally shut down, click this link to restart the chat session and recover all messages for the session.

Chatting with Other Administrators

The names of logged in administrators with Group Access rights to the group IDs currently displayed by the machine ID.group ID filter display on the Chat page as well. Click the link of another logged in administrator to initiate a chat with that administrator.

Enable / Disable the User's Ability to Initiate Chat with Administrators

Administrators can enable / disable the user's ability to initiate a chat session using Agent > User Access.

Ensuring Chat Opens a New Window

The default setting for Internet Explorer reuses open browser windows when any task opens a new URL. This same behavior occurs when you click a link in an email or Word document (the already open browser window is redirected to the new URL). To set Internet Explorer's default behavior to open new URLs in a new window perform the following steps:

  1. Select Internet Option... from the Tools menu of any Internet Explorer window.
  2. Click on the Advanced tab.
  3. Uncheck the box labeled Reuse windows for launching shortcuts in the Browsing section.
  4. Click OK.

My Machine Makes a 'Clicking' Noise Every Time the Chat Window Refreshes

Many Windows themes configure the system to play a sound every time Internet Explorer navigates to a new URL. One of these, start.wav, sounds like a click. To turn off the sound perform the following steps:

  1. Open the Control Panel and select Sounds and Multimedia.
  2. Click on the Sounds tab.
  3. Scroll down and select Start Navigation in the Windows Explorer section.
  4. Select (None) from the drop down control labeled Name.
  5. Click OK.

Play tone with each new message

Check this box to cause a tone to sound every time a new message is sent or received by a chat window.

Automatically close chat window when either party ends chat

Check this box to close the chat window when either party ends the chat. Leave blank, if you want each party to be able to view and copy text from the chat window, even if the other party ends the chat.

Remove your name from chat list seen by other administrators

Check this box to remove your name from the chat list seen by other administrators.

Remove your name from chat list seen by users

Check this box to remove your name from the chat list seen by users.

Check-in status

These icons indicate the agent check-in status of each managed machine:

Agent has checked in

Agent has checked in and user is logged on. Tool tip lists the logon name.

Agent has not recently checked in

Agent has never checked in

Online but waiting for first audit to complete

The agent is online but remote control is disabled

The agent has been suspended

Machine.Group ID

The list of Machine ID.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the administrator is authorized to see using System > Group Access.