The Edit Fields page creates fields used to classify tickets and sets the default values for those fields. Fields are associated with the entire ticket, as opposed to each note of the ticket. You can customize the field label and corresponding values of each field, including the mandatory fields. The fields you define here display in the following pages: View Summary, View Ticket, Delete/Archive, Access Policy, Due Date Policy and Email Mapping.
Set the next ticket ID to N / Apply
Specify the ticket number for the next ticket. Displays the current "next" ticket number. Click Apply to confirm any changes.
Click the up/down arrows to the left of the field label to change the display position for this field in Create/View Tickets.
You can modify the label for any field here. Click the Update button to apply the change.
Specify the data type for each field.
Creating a new ticket automatically sets each field to its default value. You can specify that default value here.
Note: Default values are system wide and may not be different for different machine group IDs or user roles.
Note: Email Mapping can override the default values selected here for tickets created using Email Reader.
This value displays in the drop-down list for a
Click Update to confirm changes to field labels, default values, or
Click New to create a new field.
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