The Alerts - Agent Status page alerts when an agent is offline, first goes online, or someone has disabled remote control on the selected machine.
Agent Online/Offline Alerts
Offline alerts are triggered when the last check-in time of an agent exceeds the specified alert value. For example, the agent process may have been terminated or the agent may not be able to connect to the network, or the machine the agent is running on may be powered down. Once an agent re-establishes connection to the Kaseya Server, an online alert, if configured, can also be triggered. An agent online alert only occurs if an agent offline alert has also been set for the same machine.
Note: When ever the Kaseya Server service stops, the system suspends all agent online/offline alerts. If the Kaseya Server stops for more than 30 seconds, then agent online/offline alerts are suspended for one hour after the Kaseya Server starts up again. Rather than continuously try to connect to the Kaseya Server when the Kaseya Server is down, agents go to sleep for one hour after first trying to connect a couple times. The one hour alert suspension prevents false agent offline alerts when the Kaseya Server starts back up.
Passing Alert Information to Emails and Procedures
The following types of monitoring alert emails can be sent and formatted:
Note: Changing this email alarm format changes the format for all Agent Status
alert emails.
The following variables can be included in your formatted email alerts and are passed to agent procedures assigned to the alert. A in a numbered column indicates a variable can be used with the alert type corresponding to that number.
Within an Email |
Within a Procedure |
Description |
1 |
2 |
3 |
4 |
<at> |
#at# |
alert time |
||||
<db-view.column> |
not available |
Include a view.column from the database. For example, to include the computer name of the machine generating the alert in an email, use <db-vMachine.ComputerName> |
||||
<gr> |
#gr# |
group ID |
||||
<id> |
#id# |
machine ID |
|
|||
<mc> |
#mc# |
number of machines going offline |
|
|
|
|
<ml> |
#ml# |
list of multiple machines going offline |
|
|
|
|
<qt> |
#qt# |
offline time / online time / time remote disabled |
||||
|
#subject# |
subject text of the email message, if an email was sent in response to an alert |
||||
|
#body# |
body text of the email message, if an email was sent in response to an alert |
Apply
Click Apply to apply parameters to selected machine IDs. Confirm the information has been applied correctly in the machine ID list.
Clear
Click Clear to remove all parameter settings from selected machine IDs.
Create Alarm
If checked and an alert condition is encountered, an alarm is created. Alarms are displayed in Monitor > Dashboard List, Monitor > Alarm Summary and Info Center > Reporting > Reports > Logs > Alarm Log.
Create Ticket
If checked and an alert condition is encountered, a ticket is created.
Run Script
If checked and an alert condition is encountered, an agent procedure is run. You must click the select agent procedure link to choose an agent procedure to run. You can optionally direct the agent procedure to run on a specified range of machine IDs by clicking this machine ID link. These specified machine IDs do not have to match the machine ID that encountered the alert condition.
Email Recipients
If checked and an alert condition is encountered, an email is sent to the specified email addresses.
Agent has not checked in for <N> <periods>
If checked, an alert is triggered if the agent has not checked in for the specified number of periods.
Alert when agent goes online
If checked, an alert is triggered if the agent goes online
Alert when user disables remote control
If checked, an alert is triggered if the user disables remote control
Select All/Unselect All
Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.
Check-in status
These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent Quick View window.
Online but waiting for first audit to complete
Agent online
Agent online and user currently logged on.
Agent online and user currently logged on, but user not active for 10 minutes
Agent is currently offline
Agent has never checked in
Agent is online but remote control has been disabled
The agent has been suspended
An agent icon adorned with a red clock badge is a temporary agent.
Edit Icon
Click a row's edit icon to populate header parameters with values from that row. You can edit these values in the header and re-apply them.
Machine.Group ID
The list of Machine.Group IDs displayed is based on the Machine ID / Group ID filter and the machine groups the user is authorized to see using System > User Security > Scopes.
ATSE
The ATSE response code assigned to machine IDs or SNMP devices:
Email Address
A comma separated list of email addresses where notifications are sent.
Time Offline
Displays the number of periods a machine ID must be off-line before an alert condition occurs.
Rearm Time
The number of periods to ignore additional alert conditions after the first one is reported. This prevents creating multiple alarms for the same problem.
Agent Goes Online
Displays a checkmark if an alert is sent when an agent goes online.
RC Disabled
Displays a checkmark if an alert is sent when the user disables remote control.