Mobile Device Management Overview

Mobile Device Management (KMDM) gives IT organizations the visibility they need to efficiently, consistently and reliably track, update and back up mobile devices. The Mobile Device Management module enables IT organizations to manage mobile devices from the same Kaseya IT Automation Framework used to manage desktops, laptops and servers.

A Kaseya Agent app is deployed to each managed device, using text messages or a web link, and serves as the agent on the mobile device. Once installed, the administrator has complete hardware and software visibility into the device, including serial number, operating system, firmware status, installed applications and other inventory data.

The proprietary nature of cellular networks and mobile devices requires the Kaseya Agent app to be more autonomous, saving bandwidth and ensuring executions are completed when the device isn’t logged onto a network. Executions by the Kaseya Agent app can be triggered manually by an administrator or set to run automatically when certain thresholds or events are met.

Benefits

Extends IT systems management polices to mobile devices, including the iPhone, iPad, Android phone, Blackberry and tablets.
Protects business data no matter where it is located.
Reduces help desk requests such as mobile email configuration through remote and automatic management capabilities.
Manages all devices—from desktops and servers to mobile devices—from a single pane of glass for consistency and transparency throughout the organization.

Features

Automates email configuration and settings to one or many devices.
Audits each managed device, providing a detailed inventory of hardware, operating systems and applications being used.
Tracks the location of mobile devices in real time and maintains a location history.
Forces an alarm to sound on devices to help users locate their lost devices.
Locks, wipes and resets lost or stolen devices.
Backs up and restores contact lists on mobile devices.
Sends text messages from the VSA to mobile devices.

Functions	Description
Mobile Workflow	Demonstrates workflows for a variety of module activities.
Dashboard	Provides a summary view of the status of all devices managed by the module.
Device Status	Installs and uninstalls the Mobile Device Management management app on mobile devices.
Device Summary	Schedules and runs audits of the software and hardware attributes of a selected device.
Device Messages	Creates and sends messages that display as popup messages on selected mobile devices.
Lost Devices	Marks devices as lost and initiates additional actions to locate and recover the lost devices.
Contacts	Backs up and restores contact lists on devices.
Application Logs	Displays a log of Mobile Device Management activity.
Locate Multiple Devices	Displays the current locations of selected devices.
Track a Single Device	Displays location tracking data for a selected device.
Create Profiles	Defines configuration profiles that can be assigned to devices.
Assign Profiles	Assigns configuration profiles to selected devices.
Device Alerts	Configures alerts for devices.
Group Alerts	Configures alerts for all devices in an organization or machine group.
System Settings	Sets system options for the Mobile Device Management module.
Server Settings	Sets server options for the Mobile Device Management module.