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The RMM Integration Settings page maintains configuration settings for integrating Vorex™ with a remote monitoring and management (RMM) systems. Once integration is complete you can monitor machines and devices using an integrated RMM and manage their corresponding tickets in Vorex™. Linked Continuum assets are created in Vorex™ as the tickets are created.
RMM Integration - Continuum integrates Vorex™ with Continuum, a remote monitoring and management (RMM) system. Perform the following procedures to configure and activate integration.
Warning: Do not perform Step 5 - PSA Integration and Activation until all other steps are completed. Once you enter the Callback URL and click Update, Continuum will start to send alerts into Vorex™ and the ticket creation process will start.
Continuum Integration Summary