The Ticketing tab contains functions related to the built in trouble ticketing system. The trouble ticketing system sends email alerts to designated administrators and users on ticket creation, changes, and resolutions. The system organized trouble tickets by machine ID. All trouble tickets must be assigned to a machine ID. You may wish to create extra machine accounts to hold trouble tickets of a global nature, such as general network problems.
To access the Assistant, click from any function page.
The following functions are available in the Ticketing feature tab:
Functions |
Description |
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Define email alerts on a per machine basis. | |
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View and manage files uploaded to the VSA from remote machines by a Get File script command. | |
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Permanently delete tickets or move tickets into archival storage. | |
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Write files to all selected remote machines and maintain them. | |
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Automates execution of and collection of information from Microsoft's Hotfix Checker tool. | |
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Define default due date for new tickets based on field values and email subject lines. | |
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Define, modify, or create trouble ticket categories. Each ticket is assigned to a particular category. | |
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Setup automatic polling of email to generate new ticket entries. | |
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Defines default field values for new tickets received via email. Separate email maps may be defined for email addresses or domains. | |
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Allows administrators to edit machine account information. | |
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Set up accounts to allow users remote control access to their own machines |