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addNote() addNoteWithTime() assignCustomField() assignCustomObjectField() assignObjectProperty() assignTicketProperty() cancelTicketCreation() createTicket() deleteTicket() executeSubProcedure() executeExternalScript() exitProcedure() executeShellCommand() executeSqlNonQuery() executeSqlQuery() failCurrentTicketTransaction() getAgentInfo() getVariable() linkTickets() pauseStageGoal() pauseTicketGoal() reOpenTicket() resumeStageGoal() resumeTicketGoal() scheduleProcedure() sendEmail() sendMessage() sendMessageToPool() setEscalationTime() setGoalTime() setTicketGoalTime() writeProcedureLogEntry() |
