checkVariable()

Evaluate a given variable.

else

Adds an else command underneath a corresponding if command.

isDuplicateRequest()

Compares inbound email to determine if it is a duplicate of an existing ticket.

inReopenTicket()

Tests whether the ticket is a reopened ticket.

isTicketClosed()

Tests whether a ticket is closed.

isWithinCoverage()

Tests whether a ticket or KB article is currently within the coverage schedule.

testIncidentCustomField()

Compares a custom field value in a ticket to a specified value or variable.

testIncidentProperty()

Compares the value of a field in a ticket to a specified value or variable.

testTicketProperty()

Compares the value of a field in an inbound email to a specified value or variable.

addNote()

Adds a note to the ticket being processed by the procedure.

addNoteWithTime()

Adds a note and time to the ticket being processed by the procedure.

assignCustomField()

Assigns a value to a custom field in a ticket.

assignCustomObjectField()

Assigns a value to the custom field of a new ticket created using the createTicket() command.

assignObjectProperty()

Assigns a value to the property of a new ticket created using the createTicket() command.

assignTicketProperty()

Assigns a value to the property of the current ticket.

cancelTicketCreation()

Cancels the creation of the ticket.

comment()

Adds a one line comment to the procedure.

createTicket()

Creates a new ticket in a specified service desk.

deleteTicket()

Deletes the ticket being processed by the procedure.

executeExternalScript()

Executes a script written in VB or C#.

executeShellCommand()

Executes a shell command on the Kaseya Server.

executeSqlNonQuery()

Executes an SQL non-query command on the Kaseya Server SQL Server database.

executeSqlQuery()

Executes an SQL select query command on the Kaseya Server SQL Server database.

executeSubProcedure()

Starts another procedure.

exitProcedure()

Exits the current procedure.

failCurrentTicketTransaction()

Changes made to a ticket are not saved to the database.

getAgentInfo()

Returns a selected property value from the last audit of the agent machine associated with the ticket.

getVariable()

Gets a entered value or a value from a file stored on the Kaseya Server.

linkTickets()

Associate another ticket with the ticket being processed.

pauseStageGoal()

Pause counting elapsed time against the stage goal.

pauseTicketGoal()

Pause counting elapsed time against the ticket goal.

reOpenTicket()

Reopens a closed ticket.

resumeStageGoal()

Resume counting elapsed time against the stage goal.

resumeTicketGoal()

Resume counting elapsed time against the ticket goal.

scheduleProcedure()

Runs a selected agent procedure for a specified machine.

sendEmail()

Sends an email to one or more recipients.

sendMessage()

Sends a message to the inbox of a user.

sendMessageToPool()

Sends a message to the inbox of each user included in a pool.

sendPost()

Sends a POST request to a specified URL.

setEscalationTime()

Sets the time a ticket is escalated.

setGoalTime()

Sets the time a ticket or stage goal is scheduled to be completed.

setTicketGoalTime()

Set the due date for the entire ticket.

IF-ELSE Statements

Stage Entry or Exit

Ticket Change

Ticket Request De-Dup

Ticket Request Mapping

Ticket Goals

Ticket Escalations

Sub-Procedures

checkVariable()

else

isDuplicateRequest()

inReopenTicket()

isTicketClosed()

isWithinCoverage()

testIncidentCustomField()

testIncidentProperty()

testTicketProperty()

STEP Statements

Stage Entry or Exit

Ticket Change

Ticket Request De-Dup

Ticket Request Mapping

Ticket Goals

Ticket Escalations

Sub-Procedures

addNote()

addNoteWithTime()

assignCustomField()

assignObjectProperty()

assignTicketProperty()

cancelTicketCreation()

comment()

createTicket()

deleteTicket()

executeExecuteScript()

executeShellCommand()

executeSqlNonQuery()

executeSqlQuery()

executeSubProcedure()

exitProcedure()

failCurrentTicketTransaction()

getAgentInfo()

getVariable()

linkTickets()

pauseStageGoal()

pauseTicketGoal()

reOpenTicket()

resumeStageGoal()

resumeTicketGoal()

scheduleProcedure()

sendEmail()

sendMessage()

sendMessageToPool()

sendPost()

setEscalationTime()

setGoalTime()

setTicketGoalTime()